Thursday, October 29, 2009

Influencing the Influencers: Webcast w/ Atkins & Author, Jill Griffin

You all know that I love to do webinars. Well, there's a very cool one coming up next month on Thursday, November 12 (2 PM CT) with one of my friends (and sometimes podcast companion), Jill Griffin. Jill is a local Austinite and a three time author. Her main focus is customer loyalty. We'll also be joined by client and social savant, Allen Silkin of Atkins Nutritionals.

You can get all the details on the sign up page but essentially, these are the five areas we'll be covering:
  • Four ways to tell if a customer in your advocate
  • How to climb Advocacy Hierarchy
  • Why complainers must be managed and how to do it
  • 9 ways to minimize detractors and maximize advocates
  • How to get online communities spreading your good name

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