Monday, March 7, 2011

With LBS Announcements Looming, What Motivates People to Check-in Anyway?

The following is one in a series of guest posts on the Citizen Marketer 2.1 blog. Today's post is brought to you by Jill McFarland. In addition to being a friend, Jill is the VP of Marketing at TangoTab, a new restaurant industry social solution. She is also an avid Boston sports fan and a fellow location based services junkie.

With all the buzz swirling around about the many announcements to be made by the LBS players at SXSW I’ve got to wondering, is there anything a service could do that could catapult them into the lead and give them ‘mainstream’ status. When Facebook Places launched there seemed to be a general thought that everyone would migrate that way because Facebook already had the audience but this doesn’t seem to be the case (informal study). I attribute this to its lack of innovation; people want more than just the ability to check in.

I came across this article recently Why did Foursquare Succeed Where Other Location-Based Services Failed? which covers many business reasons. I think the most important thing mentioned is ‘a great user experience’… but what does that mean? Jodi Gersh was presenting an LBS session at a conference last year where Jason Falls and I piped in, elaborated and answered questions on services we knew a lot about. What was interesting about this conversation was that Jason and I used and liked the services for completely different reasons. So, I decided to do some crowdsourcing to find out what motivated people to check in, what service they use and why, in order to find out what really mattered.

Summarized findings

To see where friends are/Let them know where I am – this is a motivator for some though not nearly as many as I expected. Some chose a service because it cross-posts with other services:
  • Deals – A BIG motivator, in fact many users cited this as the reason that they are not loyal to one service but use many looking for the best deals and their motivation to check in is to get a deal.
  • Status – Virtual status matters. I was really surprised to learn how much the virtual items collected in Gowalla motivate users to check in. Many are highly motivated to become the mayor regardless of if there are any perks involved. Some got bored with a system when they felt like they maxed out on badges and were no longer virtually earning something.
  • Gaming aspect – SCVNGR seems to be gaining steam with its interactive game feel. I got many “SCVNGR is so cool!” but few seem to use it on a regular basis just to check in, it’s used more when they’re seeking a more interactive experience.
  • Reviews – many used services to read reviews and leave reviews.
  • Timeline – Some like that Whrrl and Gowalla keep a timeline and tell a story of your life, including photos and friends.
  • Ease of use/ It doesn’t crash - If locations don’t load or there are extra steps users will abandon a service and not look back. I got this response way more often than I anticipated. Users are motivated to use the app that provides the best user experience, consistently.
People often tell me I live in the early adopter bubble and am unaware that the majority of the population still doesn’t care about or use LBS. Although we know there are big announcements to be made at SXSW I’m wondering could anything be announced that could change that? Security (fear) is still going to be an issue when it comes to reaching critical mass adoption. Each day we see more variety in partnerships. Foursquare recently announced a unique partnership with American Express, SCVNGR with Dunkin’ Donuts targeting Boston sports fans, Whrrl has formed many interesting partnerships. The continuation of partnerships that make sense will help. Aaron and Mike’s book Location Based Marketing for Dummies will help. [wink]

What do you think? Is reaching critical mass important or should the focus be on continuing to innovate for those that are adopting?

Thursday, March 3, 2011

I'm 'Checking In' at WCG: As Head of Location Based Marketing (aka Truck Day)

UPDATED as of 8:15 AM CT
A good friend who is much smarter than me gracefully hinted at me moving the meat of my news further up. So I've created a few bullets at the top of the post for those of you that like to skim.


The News
  • After 2 1/2 years, I'm leaving Powered/Dachis and headed to head up mobile/location based marketing and social strategy at WCG, a global agency offering integrated creative, interactive and marketing communications services to clients in healthcare, consumer products and technology.
  • As you'll read below, I have nothing but mad respect for Jeff, Peter, Kate, Natanya and all my former teammates at Powered/Dachis. But this opportunity was too good to pass up.
  • For any of you that don't know, I'm writing a book on location based marketing w/ Mike Schneider - more on that later.
  • The full press release and a short video I did with my new friend and colleague, Paul Dyer, can be found here.

Monday, February 21, 2011

5 Lessons Businesses Can Learn from the Just Bieber Experience [podcast]

Yes, I saw The Justin Bieber Experience yesterday against my better judgement (kids choice). However, in spite of still not being a big fan of his music, I came away much more impressed than I thought I would. In fact, I was so impressed with Bieber's approach that I did a quick podcast today on five lessons businesses can learn from Justin Bieber.



[updated: couldn't resist adding a link to this video -- hat tip to John Johansen for finding/sending -- of James Earl Jones reading lyrics to Bieber's Baby Baby song. Brilliant!

Marketing in Social Networks: The Importance of Context

As some of you know, I'm in the process of writing the Location Based Marketing for Dummies book with Mike Schneider. As a result, my blog has suffered. To help fill in the gaps, I'm slotting in some guest posts. Today's guest contribution was submitted by Tara Miller who regularly writes for psychology degree.

When marketing your business online, especially in the world of social media, it's important to understand that the term 'social' is a general sort of term. When it comes to marketing within different types of social networks, you have to make sure that you keep in mind the different contexts within which members of these networks operate. Keeping these contexts in mind and adapting your marketing strategies to take advantage of this context can help as you reach out to potential clients or customers in each network.

Two of the most popular social networks out there are Twitter and Facebook, and to the untrained eye, these two networks seem similar. In both cases, you connect with fellow users, share media and other bits of information and you create relationships that can benefit you in other areas of your life. But how can you adjust your marketing for each one?

In the case of Twitter, you have to keep in mind that when you market your blog or products, you have to keep the stream of marketing well within Twitter's 140 character limitations. The message you can communicate is greatly limited in that sense; yes, Twitter now has applications within the site that let users view images and video without leaving the site, but these are still a bit clumsy to use. Likewise, it's a bit harder to follow conversations in Twitter, so anything beyond a few back and forths can be too long for a user to stick with. But this brevity within Twitter does have its advantages; it allows you to really punch up and emphasize the relevance of your message, while at the same time directing users to seek out more context at your main blog or website by following links. Twitter gives you the ability to impress upon your users a simple, but powerful message.

Facebook, however, has the advantage of allowing its users to engage in more complicated types of media; the developers have done a good job of making that a streamlined part of the Facebook experience, so it's much easier for you to take advantage of. While Facebook users also demand timely and up-to-date information, they also have more patience to allow conversations to develop and to experience more static pages. Conversations within Facebook are also threaded, which allows for more contextual conversations versus those on Twitter. On your wall and in your feed, you can post status updates regarding how your product or blog has changed, or what's new for you and your company. You can seek out users who friend you or who exist in similar niches, and interact with them on their own walls. But be wary that Facebook does not usurp your internet presence, as it's very easy for Facebook users to stay online only within the realm of that one site.

Ultimately, if any marketing concept holds true in both social networks, it is this: you cannot automate your marketing in social networks. You must engage users personally and especially. If you can do this well and efficiently, then you can count on users to gravitate towards your brand in a positive way.

Tuesday, February 15, 2011

The Art of Book Marketing: Past, Present & Future

This post originally appeared on Shelton Interactive's blog back in December as a guest post.

Writing a book is tricky business. I know because I'm in the process of doing so as I write this post. Marketing a book after it's published can be equally difficult for a few different reasons:
  1. There is a LOT of content out there right now. Some good, some bad, some meh, but all of that content on a variety of different topics makes it difficult to break through the clutter.
  2. Publishers often don't pony up a lot of money to market new books. That doesn't mean they never put marketing muscle behind a book. Just not a lot. Instead, they rely on the author to hire a publicist that can hopefully propel the book into Amazon's or the NY Times' best seller lists.
  3. Slowly but surely, social media is making its way into the mix. But authors that are new to social media are finding that it takes more than a month or two to tap into the benefits of social. And those that have been doing social for a while aren't necessarily the ones writing the books.
For me, I've had the benefit of some past, present and soon to be future experience with book marketing. In the latter case, I'm the one writing the book. In the former instances, it was a boss or a colleague that wrote the books and I've been on the hook to help them get the word out.

In the spirit of being prescriptive, I'm including a "what worked, what didn't and what I would have done differently" for the past and present books I helped market. In the case of my Location Based Marketing for Dummies book that I'm writing with my friend, Mike Schneider, I've spelled out a few things that we hope will work based on past experience. I also have a dozen or so friends that have written books and I've included a few at the end of this post that I think did a good job marketing their respective books.

The Past
Back in 2006, not a lot of people knew about social media. In some ways, this was a good thing. In other ways, it made marketing a book about social media (or more specifically, using a community of people to crowd source a book on a wiki platform) that much harder. The book I'm referencing was cleverly titled, We Are Smarter Than Me, and was a collection of case studies provided by "the crowd."
  • What worked: Content creation i.e. podcasts with individuals or representatives from companies mentioned in the book. This helped to extend the book beyond its physical cover and was great SEO juice for the book website.
  • What didn't work: While many of the constituents that helped contributed to the book were actively engaged early on in the book writing process, we lost momentum for the six months that it took to get the book through it's official publishing process.
  • What could have been done different: Better outreach to the companies mentioned in the book to get them to buy the book in bulk.
The Present
During my tenure here at Powered, I've actually had the benefit marketing two books. One by my colleague, Joseph Jaffe, titled Flip the Funnel, and a second by colleague, Greg Verdino, titled microMarketing. Because the promotion of Greg's book is more recent, I'm going to focus on that one versus Joe's.
  • What worked: Greg and his publicist, PTA, came up with the idea of asking bloggers to review individual chapters of Greg's book versus the entire book. This way, we were able to get more of them engaged and lined up several chapter reviews a day for 10 days. The foundational post (and a review of Chapter One) can be found here on Citizen Marketer 2.1.
  • What didn't work: Unfortunately, Greg is a busy guy (his full time job is VP of strategy here at Powered). While Greg is always more than willing to speak at events, webinars and take interviews, his day job keeps him focused on delivering client work instead of book promoting. This is good for Powered but tough for Greg as an author.
  • What could have been done different: In a perfect world, I would have loved to have spent more marketing dollars against getting Greg to more events and pushing for more press coverage and earned media.
The Future
As I mentioned earlier, I'm co-authoring a book titled, Location Based Marketing for Dummies. In the plus column, this is a book that is part of a well-known series that our publisher, Wiley, has been supporting for years. It's also focusing on a topic that is near and dear to my heart. At the same time, I know there are people with a natural bias against Dummies books and while I'm thrilled to be a part of it, it's definitely not the same as writing a book from scratch. But with that said, I do plan to market the hell out of it starting now.
  • What (we hope) will work: We've already secured a URL for the book and we plan to start writing posts that talk about location based marketing. We'll also talk about the book writing process, include video and podcast interviews from the companies we talk to and keep a running list of sources we're using for source material. By building our "followership" early and often, we're hoping that we'll have a built in audience who wants to buy the book when it comes out.
  • What (we hope we don't have to say) didn't work: Mike and I never want to come off as too sale-sy. If we ever get accused of that, I know both of us will be disappointed.
  • What we hope to do different: Combine the power of the "Dummies series" marketing engine with Mike's and my social knowhow to create a winning product that people want to buy when it's published. Part of what will make this successful is our continuous engagement with our constituents along the way.
So who are a few of the other authors who have done a great job marketing their books? Here are five (if you want to know why, you have to ask me in the comments):