Showing posts with label Dachis Group. Show all posts
Showing posts with label Dachis Group. Show all posts

Thursday, March 3, 2011

I'm 'Checking In' at WCG: As Head of Location Based Marketing (aka Truck Day)

UPDATED as of 8:15 AM CT
A good friend who is much smarter than me gracefully hinted at me moving the meat of my news further up. So I've created a few bullets at the top of the post for those of you that like to skim.


The News
  • After 2 1/2 years, I'm leaving Powered/Dachis and headed to head up mobile/location based marketing and social strategy at WCG, a global agency offering integrated creative, interactive and marketing communications services to clients in healthcare, consumer products and technology.
  • As you'll read below, I have nothing but mad respect for Jeff, Peter, Kate, Natanya and all my former teammates at Powered/Dachis. But this opportunity was too good to pass up.
  • For any of you that don't know, I'm writing a book on location based marketing w/ Mike Schneider - more on that later.
  • The full press release and a short video I did with my new friend and colleague, Paul Dyer, can be found here.

Tuesday, December 21, 2010

Powered and The Power of Social Business Design

Cross-posted from Powered.com

A new day is dawning at Powered and its name is social business design. If you've heard that term before, you can thank the folks over at Dachis Group -- who Powered is now a part of. That's right, you can read that again, "who Powered is now a part of." That's because as of yesterday, December 20, 2010, the very same Dachis Group acquired Powered and it's subsidiaries, crayon, StepChange and Drillteam.

Social Business Design
Over the past 2.5 years, Dachis Group introduced the concept of social business design to the world and they've grown their business around it. Social business draws on many disciplines.  It is composed of Enterprise 2.0 thought leaders including Dion Hinchcliffe, engaging with practitioners from the 2.0 Adoption Council, and bringing technology to life through Headshift. It draws upon the visual thinking capabilities of XPLANE and formulate business strategy through the business unit they've grown by hand since their beginning.

So how does Powered fit into social business design? Quite nicely in fact. Because Powered and its subsidiaries are all about social business customer engagement. You may know this as social media marketing, but calling it that doesn't do the concept of more deeply engaging one's customers justice. In fact, the problem with many social media campaigns is just that. They are campaigns, not sustainable programs that grow over time.

Where businesses truly succeed is when they transform from the inside out by re-engineering their processes, culture and technologies to get the most out of their relationships with their employees, partners, customers and fans. As part of the Dachis Group, Powered and its subsidiaries can now provide our customers workforce collaboration, customer participation (or engagement) and business partner optimization.

Needless to say, we here at Powered are excited to be part of the largest social business consultancy in the world. That, combined with the fact that we are part of a company with over 220 employees and offices in 10 cities across five different countries, gives us the best opportunity to win. And at the end of the day, who doesn't like winning?

Thursday, March 25, 2010

How I Spent My "Geek Spring Break" (aka SXSWi)

It's been exactly a week since South by Southwest Interactive (SXSWi) and I've had a little bit of time to let the dust settle. While this was definitely the most stressful of the three SXSWi's I've been to, it was also the most professionally rewarding. Yes, you heard me right. I actually had a good time at SXSWi AND found value unlike others who complained that it's become too big, too commercialized or too whatever. Rather than pile on, I'll let my friends Kyle Flaherty and Jessica Smith and sister, Heather Strout's posts speak to this point as they've really covered all the bases.

What I would like to cover in my recap of my experience at SXSWi are five things. I've bulleted the items below so you can focus on the areas you care about and skip the "who gives a shit" stuff.
  • Key take away's from the Dachis Group's Social Business Summit on Thursday
  • Location-based services - my $.02
  • Speaking at SXSWi and what I think it takes to get on a panel
  • The @Redsoxgnome photo meme
  • Parties: which ones I liked and why (including our very own Powered Inc. party)
SOCIAL BUSINESS SUMMIT

Fortunately or unfortunately, I was not able to attend very many panels this year. Believe it or not, it was not a lack of want on my part but rather a lack of time (thus the stress) between meetings, briefings, client events, prospecting, etc. I did have the good fortune of sitting on two panels this year (more on that under bullet three) and did get a chance to catch my friend / mentee, Sydney Owen's panel, "GenY Wants to Work with You, Not for You (my friend, Elysa Rice was also on the panel -- both did a wonderful job). I also caught the first half of Twitter founder, Evan Williams', keynote. Like many folks, I was underwhelmed but found a little additional value in moderator, Umair Haque's blog recap/apology.

The reason I'm providing this prologue is that I didn't feel as bad about not attending panels during SXSWi because I had a day of great inspiration on the Thursday prior. (A big thank you to Peter Kim / Jeff Dachis for inviting me). You can visit the agenda to see a list of all the speakers and topics but the highlights for me were the breadth and depth of what was covered. In particular, I really liked Charlene Li's (Altimeter Group) talk on open leadership, Jaime Punishill's (Citi) discussion of operationalizing social, Kate Niederhoffer's (Dachis Group) primer on social psychology,  Frank Eliason's (Comcast) focus on social's impact on cultural change and finally Jackie Huba's (Ants Eye View) highlighting of why the "one percent-ers" matter. Don't get me wrong, all of the speakers were fantastic... these just happen to be the handful that really stood out.

LOCATION-BASED SERVICES

One of the biggest takeaways for me at SXSWi is that location-based services like Foursquare and Gowalla are here to stay. Those two may or may not be the dominant players in the long run (I like both companies but my money is on Facebook for winning this game in the long run) but they definitely got their day in the sun at SXSWi. Author, Alan Wolk and 140 Conference founder, Jeff Pulver, shared some interesting thoughts here and here on what LBS lack and why they played a bigger role at SXSWi than Twitter.

As someone that's spent more time than is healthy experimenting with location-based services -- I started using Brightkite in early 2008 -- I had the opportunity to experience the good, the bad and the ugly of Gowalla and Foursquare during SXSWi. For one, Gowalla and FourSquare helped me find out where the best panels, lunches, dinners and parties were during the conference. In particular, a simple check up on the whereabouts of Mssrs. Chris Heueur, Brett Petersel, David Armano or Robert Scoble more often than not let me know where the action was.

Using FourSquare and Gowalla was also particularly useful in trying to track down friends and colleagues when we got separated (which happened fairly often). Lastly, I was also able to figure out who was in the blogger's lounge at any given time (to that end, big ups to Porter Novelli, TechSet, Brian Solis, Stephanie Agresta and Windows for making the BL possible). The Bloggers' Lounge continues to be one of my favorite places to hang out during SXSWi.

On the bad/ugly side of LBS, there are privacy issues that are starting to arise. For one. FourSquare has developed a feature that automatically includes other "friends" that are checked into a common location when a user decides to cross-post on Twitter. Normally, this is no big deal but increasingly is starting to cause confusion or even trouble. As an example, think about this use case... I check into the Iron Cactus for lunch. As the day wears on, I get caught up with work and forget to check into another location. At 3:30, a female friend that I'm connected with on FourSquare checks into the Iron Cactus and says "doing tequila shots." The problem is, unknowingly the aforementioned female friend's tweet might look something like this, "@SusieQue is doing tequila shots w/ @aaronstrout at Iron Cactus (225 Fourth Street http://4sq.com/4r8adF)." While I may, or may not care whether I'm being accused of doing tequila shots, if my boss and/or wife are watching Twitter, they might see this tweet and wonder, "what the hell is Aaron doing with Susie Que at 3:30 in the afternoon when he should be working?

On a side note, one of the bright spots of SXSWi for me was a social network / platform called Plancast. I covered this with my podcast partner, Jennifer Leggio, a few weeks ago on the Quick-n-Dirty podcast show and will be interviewing their CEO, Mark Hendrickson sometime in April. Even if you are not socially inclined, it is a great way to discover events (and keep track of events that you have signed up for). You can also find out more from the interview that my friend, Simon Salt, did with Mark here.

SPEAKING AT SXSWi / GETTING ON A PANEL


As I mentioned earlier, this was my third year attending SXSWi. My first year here, I was just in awe of actually coming and did not submit for any panels. For 2009, I submitted for a panel that made it all the way to the finals before being nixed. And then there was this year. I only submitted one panel and that was on behalf of my colleague, Kathy Warren. It was to include Kodak client, Tom Hoehn, and friends, Shawn Morton of Nationwide and Peter Fasano of Coke. The focus was how businesses were generating ROI using social (I mean, who would want to see that panel, right?) Unfortunately, that panel did not make the cut but my friend, Tim Walker's panel on using sports metaphors in social did. I was also lucky enough to be asked to join a panel on Digital Identity Theft by my friend Beth Gwazdosky at CSIdentity.


What's the moral of this story? One, it's an arbitrary process from what I can tell and two, make friends with people who have a good shot of getting their panels approved. Oh, and keep trying because as frustrating as it is to submit and fail, you don't have a shot (unless you've got the right friends) unless you try. For summaries of the Digital Identity Theft panel I did with Bill Morrow, see my sister's post (referenced earlier). My friend, Christine Major, did a nice wrap up of the sports metaphor panel that Tim and Kyle Flaherty were kind enough to include me on.

THE REDSOX GNOME

As they say, a picture is worth a thousand words and that couldn't be more true when it came to this year's photo meme. For those who are wondering "what's up with the gnome," the short version of the story is that my good friend, Jim Storer (the photographer responsible for many of the photos in this post) decided to start a photo meme last year called, Sad, Mad, Glad. This year, our goal was to one-up that meme so we solicited suggestions from Twitter. Former colleague, Susan Koutalakis, teed up the idea of taking pictures with the Red Sox Gnome ala Travelocity. I've included a few of my favorites below but be sure to head over to Jim's Flickr stream to see all the victims participants in the meme.









THE PARTIES

I could wax poetic on this last topic for a while. But I won't. Mainly because I don't want to reinforce the perception that SXSWi is all about the parties. Don't get me wrong, there are A LOT of parties. But for anyone that really "gets it," you realize that the networking is what's important and that can happen in a number of different ways including breakfasts, hallway conversations, the Blogger's Lounge, car rides to the Salt Lick, etc.

With that said, here are my five favorite parties/events from SXSWi in no particular order:
  • Allhat II at Guero's (thrown by Richard Binhammer and David Armano): Great people, great venue, great music and great food. Have I used the adjective "great" enough yet? (photos)
  • Firefly Fandango at Molotov (thrown by Jason Falls, Tim Hayden, Tom Martin and Chillie Falls): all the right people on a roof deck with enough room to move around. (photos)
  • TechSet at Speakeasy (thrown by Brian Solis and Steph Agresta): this party always tends to be one of the "Bells of the Ball." Fun accessories like Kyle Flaherty's boa (pictured at the top of this post) and funky white shades. Got a little crowded mid-way through but fun nonetheless. (photos)
  • Flash Party at Belmont (inspired by Chris Heuer): sometimes the best parties are the ones that happen spontaneously. I think this was the most fun because of who showed up and that it wasn't on anyone's calendar. Chris just made it happen. (photos)
  • The Powered Party at Scholz Garten (thrown by my company, Powered -- props to Drillteam and Beth Lopez for making this party kick ass): If the venue, people, food, weather etc. made Allhat II great, add actor/comedian, Brian Posehn, to the mix and you had a perfect mix of funny and chemistry. Thank you to everyone that showed up for this party. It meant a lot to me/us. (photos)
  • Honorable mention: The group that Peter Kim and I got together at the Salt Lick. (photos)
  • Also honorable mention: the Chevy party thrown by Christopher Barger at the Salt Lick. And yes, I got my share of BBQ during SXSWi as evidenced by the Porky badge I earned as a result on FourSquare.
So that's a wrap. Longer than I wanted it to be but missing a bunch of things I wanted to talk about. Isn't that always the way. An additional shout out to some of my peeps that I hung out with during SXSW including: Joe Jaffe, Doug Wick, Bill Fanning, Sydney OwenMason Nelder, Zena Weist, Adam Cohen, Selina McCusker, Zane AvetonBill Johnston, Jaime Punishill, Anna O'Brien, Frank Eliason, Deb Micek, Aaron Brazell, D'Ann Faught, Alexa Scordato, Keith Burtis, Rocky Barbanica, Brett Petersel, Reem Abeidoh, Heather Elias, Hadley Stern, Martha Hayward, David Smutek, Liz Phillips, Marlooz Veldhuisen, Jeremy Tanner, Maria Ogneva, Greg Narain, Ginger Wilcox, Derek Overbey, Andy Kaufman, Jeremiah Owyang, David Berkowitz, Maggie Fox, Lionel Menchaca, Greg Matthews, Shawn Morton, Chuck Hemann, Bryan Person and about a thousand other people I'm going to piss off by not mentioning here.

Special thanks to Jim Storer for being my partner in crime and making the conference incrementally more fun with all his awesome photos. And special, special thanks to my loving and supportive wife, Melanie and my three awesome children for letting me be an absentee husband/dad for nearly six days.

Wednesday, November 18, 2009

The Start of Something Bigger?


Last night, I caught wind of some exciting news which has me jazzed for two reasons. First, I believe is the start of a larger trend i.e. the beginning of consolidation in the world of social. This morning, Jake McKee and Sean O'Driscoll of Ants Eye View announced this morning that they have acquired talented authors, Jackie Huba and Ben McConnell of Wabash & Lake to expand their professional services portfolio. This announcement comes on the heels of Altimeter Group's organic additions of three heavy hitters and Dachis Groups' announcement of their acquisition of HeadShift.

Second, I happen to know Sean, Jake, Jackie and Ben and I can vouch for the fact that not only are they good people, they are smart and possess some serious social chops. To that end, it sounds like in addition to expanding the Ant’s Eye View professional services portfolio, McConnell and Huba’s initial focus will be the creation of programs and services that help companies improve the customer experience and create customer evangelists. McConnell and Huba will serve as public representatives of Ant’s Eye View in their work as business bloggers and keynote speakers, as well as consulting with the firm’s clients. To me, this is smart business.

In Sean's words (he's the CEO of Ant's Eye View), by “adding two of the world’s foremost experts in building word of mouth and customer loyalty programs, Ant’s Eye View has built the industry’s strongest lineup of proven social media and customer experience practitioners who have led customer-focused changes at large brands.”

Bottom line, seeing friends join forces to create something valuable is always exciting. Seeing an emerging trend of smart companies like Altimeter, Dachis Group and now Ant's Eye View grow and consolidate is equally exciting. To me, it means that the market is starting to demand a higher level of strategy and service from their partners.

The big question is who will be next?

Monday, February 2, 2009

Experts in the Industry: Peter Kim (7 of 45)

Peter Kim, Sr. Partner at the Dachis Group, is one of my favorite people in the "social" space right now. Partly because he spends a good chunk of his time in Austin so I'm able to grab him for the occasional coffee or dinner, but mainly because of his no nonsense approach to blogging and business. Interestingly enough, Peter and I actually worked together briefly at Fidelity Investments but really got to know each other over the last year and a half.

In one sentence, please describe what you do and why you’re good at it.
I think about disparate, ambiguous information and analyze to create opportunity - currently in support of building a new software + services company.

How did you get into the world of online community, social media or social marketing?
After working in strategy consulting and digital marketing, I merged my personal inclinations with my professional investigations - first as an industry analyst and now as a business builder.
 
If you had $10 million to invest in one company and one company only based on their use of “social,” which company would it be and why?
My own, of course.  We operate by the principles and structure we advise companies to adopt.  Other than mine?  Cisco.  They're not using social technologies just for point solutions like marketing campaigns.  Social is in their culture and approach to business.
 
Which business leader, politician or public figure do you most respect?
Tough question.  I don't idolize anyone and skipped this question on all of my college application essays.  All of us are human with strengths and weaknesses, capable of influencing one another equally.

Maybe.  But I've never been invited to join one! [NOTE FROM AARON HERE - MY FRIEND SARA DORNSIFE JUST ALERTED ME TO THE PRESENCE OF SOMEONE THAT ACTUALLY PLAYS IN THIS SPACE - http://toothhugger.com]
 
Freeform – here’s where you can riff on anyone or anything – good or bad. Or just share a pearl of wisdom.
I believe that we haven't yet seen the potential of what social technologies can do for the enterprise.  I'm building a company to address this opportunity that happens to be in Austin, so I look forward to connecting with anyone heading down for SXSW who wants to discuss further.